The Peninsula Paris: COVID-19 Hygiene & Safety Protocols

Throughout our history of nearly a century, The Peninsula Hotels has weathered many highs and lows. We believe it is our strong legacy, resilience and exceptional heritage which enable us to overcome adversity and emerge stronger.

As a Hong Kong headquartered company, we believe our experience from the 2003 SARS crisis places us at the forefront of setting the standards for hygiene and safety measure standards within the luxury hospitality sector.

As we begin to emerge from the current crisis, the safety, health and wellbeing of our guests and our employees remains our highest priority. We are committed to providing an exceptional and unparalleled experience, including increased health and hygiene measures that go beyond the necessary protocols required by local government authorities. Many of these efforts will be noticeable, such as the distancing of tables and face masks worn by employees. We are also making an enormous effort behind the scenes with several initiatives that will not be noticeable to guests. While some of these efforts may be temporary, The Peninsula Hotels is committed to continue to review and refine our protocols to ensure our guests continue to enjoy relaxing and memorable Peninsula moments.  

What our guests will experience:

• Reservation flexibility, with all cancelation fees eliminated for 2020
• Employees wearing face masks, but rest assured our warm Peninsula smile remains present
• Additional distancing of tables and seating arrangements for groups and events, restaurants, bars and event spaces
• New in-room amenities, including face masks and hand sanitizer
• The composition of the mini-bar will only be made on the customer's order and will be brought to the room by our room-service.
• Seamless check-in and check-out service, reducing contact for those who prefer to do so
• In-room directory, restaurants, and SPA easily accessible from the tablet available in all rooms of the hotel and which will be thoroughly disinfected before arrival and after departure from each client.
• PenChat, a bespoke, 24-hour private messaging service specially designed to deliver smarter, faster and more intuitive and personalised responses to guest requests in a contactless manner
• Limitation of the number of guests in the fitness centre and spa, along with equipment sanitisation by our staff after each use
• 24-7 on-call house doctor

What our guests may not notice, but rest assured it’s being done:

• While already present in some of our hotels, each hotel will have a dedicated Hygiene Manager. This position reports directly to the Hotel Manager and through training, inspection and laboratory testing is responsible for ensuring that the hotel’s high hygiene standards are met in guest rooms, public spaces, restaurants and bars, spa, fitness centre, transportation fleet, back-of-house area and any space where guests and employees are present
• Conducting post Covid-19 process training, developed for employees to ensure they are well-prepared to provide a safe, clean and secure environment
• Requiring all third-party providers to ensure their adherence to Peninsula’s strict cleaning standards for any service provided, such as car transportation

The Peninsula Hotels was founded from a desire to provide travellers with a safe, clean, comfortable and luxurious respite after a long journey. This principle lives on today with our dedicated and loyal employees who graciously await our guests’ return.

We understand that some guests may want to know more, so we kindly invite them to speak with a Peninsula representative to answer any questions they may have.