CONDITIONS OF RESERVATION – LiLi RESTAURANT
The general conditions of reservation determine the relationship between the company Le 19 AVENUE KLEBER, a SASU company, with a capital of 100,000 euros and registered in the Paris Trade and Companies Register under the number 509873543, whose registered office is located at 19 avenue Kléber 75116 PARIS, (the "Peninsula") and its customers in the context of the reservation of a table at the restaurant LiLi (the "Lili"). Please read these terms and conditions carefully as they contain legal obligations and form the basis for acceptance of reservations by Lili.
Any reservation made with Lili implies full acceptance of these terms and conditions of booking.
1. Booking conditions
Clients are offered the possibility of reserving a table at Lili restaurant, either by telephone by calling 01 58 12 28 88, or by email at ppr@peninsula.com, or directly online by clicking on the "Reserve a table" tab.
In all cases, for any dinner booking for a table of 6 persons and more, or for any lunch booking for a table of 8 persons and more, if the date and time of your choice are available, we will send a Payzen link to the email address that you have given us, which will allow you to pay the deposit required to finalise your reservation (as specified in Article 2 of these conditions).
For more information on how we handle your personal data, please see our Privacy Policy.
2. Payment of a deposit
You understand and accept that a payment of €50 per guest, as a deposit, will be required to finalise your table reservation at Lili. For your information, no reservation can be considered confirmed without the payment of this amount.
Payment of the deposit will be made on the Payzen website published by Lyra Network, SAS with a capital of 421 950 €, registered in the Toulouse Trade and Companies Register under the number 434 075 719 and whose head office is located at 109 rue de l'Innovation 31670 Labège. If you would like information on their policy regarding the management and security of personal data, please consult the following link: https://www.lyra.com/fr/guides/charte-rgpd/
3. Cancellation of a reservation
a. By the Client
i. Up to 72 hours prior to booking
If you wish to cancel your booking up to 72 hours prior to your booking date, the Peninsula will offer you the following two options:
- Request a full refund of the deposit paid, or
- Change your booking to a later date. In the latter case, the deposit will be retained by the Peninsula and will be credited towards the confirmation of your new booking.
Your cancellation request should be made by email to ppr@peninsula.com or by telephone on 01 58 12 28 88.
ii. From 71 hours to 25 hours of the booking
If you decide to cancel your booking between 71 hours and 25 hours prior to your booking date, Peninsula will retain the deposit you paid at the time of booking and will offer you the opportunity to amend your booking to a later date.
Your cancellation request must be made by email to ppr@peninsula.com or by telephone on 01 58 12 28 88.
iii. Within 24 hours of booking
If you decide to cancel your booking within 24 hours of your booking date, the Peninsula will retain the deposit you paid at the time of booking and your booking will be cancelled, with no possibility of rescheduling.
b. By the Peninsula
In the event of cancellation of your booking by Peninsula, including cancellation due to force majeure (including the COVID-19 health crisis), Peninsula will contact you on the telephone number or email address provided at the time of booking and offer you the following two options
- Request a full refund of the deposit paid, or
- Change your booking to a later date. In the latter case the deposit will be retained by the Peninsula and will be credited towards the confirmation of your new booking.
The Peninsula reserves the right to amend these terms and conditions at any time at its sole discretion. However, you will be bound by the terms and conditions of booking in force at the date of confirmation of your booking.
4. Applicable law and jurisdiction
French law is applicable to these GTC.
However, if the Client does not reside in Metropolitan France but in another country of the European Union, he may avail himself of the provisions of the law applicable to his country of residence, when they are more favourable than the provisions of French law.
In accordance with order no. 2015-1033 and decree no. 2015-1382, any so-called consumer dispute or litigation, subject to article L.612-2 of the Consumer Code, may be the subject of an amicable mediation settlement with the Association of European Mediators ("AME"). To submit your dispute to the Mediator, you can (1) fill in the form on the mediationconso-ame.com website under the "contact the mediator" tab, or (2) send your request by simple or registered mail to AME Conso 11 place Dauphine 75001 PARIS. Whichever method you use to contact AME, your request must contain the following elements in order to be processed quickly: your postal address, email address and telephone number, as well as the full name and address of Peninsula, a brief statement of the facts and proof of prior contact with Peninsula.
In the absence of amicable resolution or mediation, the French courts will have jurisdiction over any dispute arising from these terms and conditions. However, under the conditions referred to in Article 15 of Regulation No. 44/2001 of 22 December 2000, the Client may refer the matter to the Court of the place where he is domiciled (and provided that this domicile is located in the Delivery Zone).
Since 15 February 2016, the European Commission's online platform for the amicable settlement of disputes is open to the public. Any consumer who has a dispute with a company located in the EU can file a request for mediation through this European platform http://ec.europa.eu/consumers/odr. You can also consult the European Commission's website dedicated to consumer mediation: https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint_en