GENERAL TERMS AND CONDITIONS

“Hotel”, “we” or “our” means the hotel you are visiting and/or staying at.

“Front Desk” means the front desk of the Hotel.

“Guest”, “you” or “your” means the person or persons visiting and/or staying the Hotel.

“The Fitness Facilities” means the pool, wet area and/or fitness centre of the Hotel, as well as in-room fitness equipment.

(a) We reserve our right to enter a guest room for any purpose, and in particular for the safety and security of guests and our property.

(b) Guests are advised to place their valuables in our safe deposit boxes located at the Front Desk. The Hotel assumes no responsibility for any loss of money, jewels or other valuables not stored in our safe deposit boxes located at our Front Desk. In particular, but without limitation, we are not responsible for any contents left in the guest room. 

(c) If your company or agent fails to settle any payment within the specified period or within a reasonable period, you will be personally (and you and your company or agent will be jointly and severally) liable for the payment of your account..

(d) Where available, Hotels may offer check-outs without the need for the Guest to physically attend the Front Desk (“Contactless Checkout”). Where a Guest wishes to take advantage of the Contactless Checkout at a Hotel, the Guest agrees for the Guest’s credit card or other means of payment which are on the Hotel’s file to be charged for all expenses incurred during the Guest’s stay.

(a) We will not serve any drinks with alcohol content to a Guest who is not permitted to consume alcohol by local laws and regulations. We reserve the right not to offer any drink with alcohol content to an intoxicated Guest and may refuse to release the relevant car key to any Guest who exhibits intoxicated behavior. We would advise the Guest to keep his or her valet parking ticket or other valid credential and return the next day to collect the car. 

(b) We cook items according to Guests’ orders, which may be served raw or undercooked and contain allergenic substances, such as peanuts, tree nuts, soy, milk, eggs, wheat, etc. Guests are advised to specify to our staff any food allergies and the list of foods or materials which should be avoided prior to confirming an order.

(c) Without limiting or affecting any statutory rights you may have, you agree to waive, release, and discharge the Hotel or any of its staff from any responsibility or liability for any loss, damage or any kind of physical discomfort or injury that may arise directly or indirectly from consuming （1） self-arranged or self-procured food and beverage in the Hotel, or （2） food and beverage procured within the Hotel, but which have passed their consumption window during the time of eating or drinking.  

4. Pool, Wet Area and Fitness Centre

(a) In using any service and/or facility at The Fitness Facilities, Guests are responsible for determining their own physical fitness and state of health and ensure proper understanding of the use of fitness equipment.

(b) Any Guest feeling unwell during exercise should stop immediately and inform our staff.

(c) The Hotel shall not be liable for any lost, stolen, damaged valuables, cash, personal items or articles left in or with our staff in The Fitness Centre.

(d) By using any facility and/or service at The Fitness Facilities, you agree to waive, release and discharge the Hotel or any of its staff from any responsibility or liability for any loss, damage (including lost or damaged property) or any kind of physical discomfort or injury that may arise directly or indirectly from using The Fitness Facilities, without limiting or affecting any statutory rights you may have. 

Each Guest acknowledges the inherent risks associated with sport activities such as swimming, biking, tennis, Thai kickboxing, Pilates, yoga training, strength training, personal training, stretching and other forms of physical activity. All these activities and training may result in acute muscle and/or joint pain, pulled muscles, brief changes in blood pressure, light headedness, dizziness, delayed onset muscle soreness, more chronic conditions such as tendonitis, and other discomforts. Guests:

i. are responsible for disclosing their relevant personal health history, any medications they are taking, and any symptoms they may be experiencing during exercise; and

ii. agree to promptly stop, modify or postpone any activity or training if they have a physical disorder or condition or if pain or symptoms arise.

(a) Any photography, filming or any use of or reference to any of our premises (including any part thereof) or brand name, including without limitation the name or logo of the Hotel or The Peninsula portfolio of Hotels, for any commercial, promotional or advertising purposes (“Promotional Purposes”) is strictly subject to our prior review and approval. Please reach out to us using our contact details above should you wish to engage in any Promotional Purposes.

7. Governing Law

Last updated on 2 February 2023